Frequently Asked Questions

1) How long does delivery take?

We aim to deliver your order as quickly as possible. Typically, delivery takes between 5 to 14 business days. While we do our best to meet this timeframe, occasional delays may occur. Rest assured, we strive to minimize any disruptions.

2) What if my order doesn't arrive?

No need to worry—you’re in good hands with Pacific Vogue. If your order doesn’t arrive for any reason, we will issue a full refund and resend your items. Your security and satisfaction are our top priorities, protected by legal buyer rights. For further assistance, please contact our customer service.

3) What is Pacific Vogue’s mission?

Our mission is to enhance your life with our products. Customer satisfaction and continuous brand improvement are our highest priorities. We are committed to delivering an outstanding shopping experience and high-quality products.

4) How can I provide feedback?

Your feedback is valuable to us and helps us improve our service. Please use the contact form on our website to share your thoughts. Whether it's praise, suggestions, or concerns, we welcome your input and will respond as quickly as possible.

5) I still have questions. Who can I contact?

Our customer service team is available 24/7. If you have any questions or concerns, reach out to us via our contact form. We strive to respond to all inquiries as quickly and efficiently as possible. You can also contact us at info@pacific-vogue.com.

6) Can I cancel my purchase?

Yes, you can cancel your order within 6 hours of placing it.